112 EMERGENCY
APPLICATION
112 EMERGENCY
APPLICATION
112 EMERGENCY
APPLICATION
112 EMERGENCY
APPLICATION
112 EMERGENCY
APPLICATION
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Mobile Application Development for Emergency Services and Citizens of India
Mobile Application Development for Emergency Services and Citizens of India
Mobile Application Development for Emergency Services and Citizens of India
Mobile Application Development for Emergency Services and Citizens of India
Mobile Application Development for Emergency Services and Citizens of India
Emergency services in India are critical lifelines during distressing situations, such as accidents, medical emergencies, or criminal incidents. However, these services are often perceived as inefficient, leading many citizens to avoid seeking help even when it is most needed. Several systemic challenges contribute to this distrust:
Emergency services in India are critical lifelines during distressing situations, such as accidents, medical emergencies, or criminal incidents. However, these services are often perceived as inefficient, leading many citizens to avoid seeking help even when it is most needed. Several systemic challenges contribute to this distrust:
Emergency services in India are critical lifelines during distressing situations, such as accidents, medical emergencies, or criminal incidents. However, these services are often perceived as inefficient, leading many citizens to avoid seeking help even when it is most needed. Several systemic challenges contribute to this distrust:
Emergency services in India are critical lifelines during distressing situations, such as accidents, medical emergencies, or criminal incidents. However, these services are often perceived as inefficient, leading many citizens to avoid seeking help even when it is most needed. Several systemic challenges contribute to this distrust:
Emergency services in India are critical lifelines during distressing situations, such as accidents, medical emergencies, or criminal incidents. However, these services are often perceived as inefficient, leading many citizens to avoid seeking help even when it is most needed. Several systemic challenges contribute to this distrust:
Fragmentation of emergency numbers: With different numbers (100, 108, 102, etc.) for various services, the system becomes confusing during moments of panic.
Response delays: Slow response times exacerbate emergencies, affecting outcomes, especially in critical situations like road accidents.
Documentation issues: Insufficient record-keeping and incomplete incident reports make it challenging for victims to pursue justice and compensation.
Fragmentation of emergency numbers: With different numbers (100, 108, 102, etc.) for various services, the system becomes confusing during moments of panic.
Response delays: Slow response times exacerbate emergencies, affecting outcomes, especially in critical situations like road accidents.
Documentation issues: Insufficient record-keeping and incomplete incident reports make it challenging for victims to pursue justice and compensation.
Fragmentation of emergency numbers: With different numbers (100, 108, 102, etc.) for various services, the system becomes confusing during moments of panic.
Response delays: Slow response times exacerbate emergencies, affecting outcomes, especially in critical situations like road accidents.
Documentation issues: Insufficient record-keeping and incomplete incident reports make it challenging for victims to pursue justice and compensation.
Fragmentation of emergency numbers: With different numbers (100, 108, 102, etc.) for various services, the system becomes confusing during moments of panic.
Response delays: Slow response times exacerbate emergencies, affecting outcomes, especially in critical situations like road accidents.
Documentation issues: Insufficient record-keeping and incomplete incident reports make it challenging for victims to pursue justice and compensation.
Fragmentation of emergency numbers: With different numbers (100, 108, 102, etc.) for various services, the system becomes confusing during moments of panic.
Response delays: Slow response times exacerbate emergencies, affecting outcomes, especially in critical situations like road accidents.
Documentation issues: Insufficient record-keeping and incomplete incident reports make it challenging for victims to pursue justice and compensation.
Role
Role
Role
Role
Role
Researcher
Researcher
Researcher
Researcher
Researcher
UX Designer
UX Designer
UX Designer
UX Designer
UX Designer
Teams
Teams
Teams
Teams
Teams
College Mentor
College Mentor
College Mentor
College Mentor
College Mentor
Tools Used
Tools Used
Tools Used
Tools Used
Tools Used
Figma
Figma
Figma
Figma
Figma
Timeline
Timeline
Timeline
Timeline
Timeline
August 2020
August 2020
August 2020
August 2020
August 2020
May 2021
May 2021
May 2021
May 2021
May 2021
Project Goal
Project Goal
Project Goal
Project Goal
Project Goal
The objective is to create a unified digital platform that addresses these systemic challenges by making emergency services more accessible, reliable, and efficient.
The objective is to create a unified digital platform that addresses these systemic challenges by making emergency services more accessible, reliable, and efficient.
The objective is to create a unified digital platform that addresses these systemic challenges by making emergency services more accessible, reliable, and efficient.
The objective is to create a unified digital platform that addresses these systemic challenges by making emergency services more accessible, reliable, and efficient.
The objective is to create a unified digital platform that addresses these systemic challenges by making emergency services more accessible, reliable, and efficient.
Design Challenge
Design Challenge
Design Challenge
Design Challenge
Design Challenge
How might we design a solution that improves public awareness and access to emergency services while enhancing the speed and efficiency of emergency response?
How might we design a solution that improves public awareness and access to emergency services while enhancing the speed and efficiency of emergency response?
How might we design a solution that improves public awareness and access to emergency services while enhancing the speed and efficiency of emergency response?
How might we design a solution that improves public awareness and access to emergency services while enhancing the speed and efficiency of emergency response?
How might we design a solution that improves public awareness and access to emergency services while enhancing the speed and efficiency of emergency response?
Work Flow
Work Flow
Work Flow
Work Flow
Work Flow
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Study
Study
Study
Study
Study
Emergency Services
Emergency Services
Emergency Services
Emergency Services
Emergency Services
System In place
System In place
System In place
System In place
System In place
Target Audience
Target Audience
Target Audience
Target Audience
Target Audience
Focus Area
Focus Area
Focus Area
Focus Area
Focus Area
User Interviews
User Interviews
User Interviews
User Interviews
User Interviews
Analysis
Analysis
Analysis
Analysis
Analysis
Insights
Insights
Insights
Insights
Insights
System Mapping
System Mapping
System Mapping
System Mapping
System Mapping
Interventions
Interventions
Interventions
Interventions
Interventions
Brief
Brief
Brief
Brief
Brief
Market Research
Market Research
Market Research
Market Research
Market Research
Concept
Concept
Concept
Concept
Concept
Information Architecture
Information Architecture
Information Architecture
Information Architecture
Information Architecture
Wireframes
Wireframes
Wireframes
Wireframes
Wireframes
User Flow
User Flow
User Flow
User Flow
User Flow
Storyboarding
Storyboarding
Storyboarding
Storyboarding
Storyboarding
Output
Output
Output
Output
Output
About the Application
About the Application
About the Application
About the Application
About the Application
Working
Working
Working
Working
Working
Graphical Interface
Graphical Interface
Graphical Interface
Graphical Interface
Graphical Interface
Features
Features
Features
Features
Features
Future Aspect
Future Aspect
Future Aspect
Future Aspect
Future Aspect
Future Product Intervention
Future Product Intervention
Future Product Intervention
Future Product Intervention
Future Product Intervention
Technical Scope
Technical Scope
Technical Scope
Technical Scope
Technical Scope
System in Place
System in Place
System in Place
System in Place
System in Place
The current emergency response involves multiple steps, from placing a call to dispatching PCR vehicles and ambulances, leading to delays in response due to manual coordination and fragmented processes. This cycle repeats for every incident, impacting overall efficiency and outcomes.
The current emergency response involves multiple steps, from placing a call to dispatching PCR vehicles and ambulances, leading to delays in response due to manual coordination and fragmented processes. This cycle repeats for every incident, impacting overall efficiency and outcomes.
The current emergency response involves multiple steps, from placing a call to dispatching PCR vehicles and ambulances, leading to delays in response due to manual coordination and fragmented processes. This cycle repeats for every incident, impacting overall efficiency and outcomes.
The current emergency response involves multiple steps, from placing a call to dispatching PCR vehicles and ambulances, leading to delays in response due to manual coordination and fragmented processes. This cycle repeats for every incident, impacting overall efficiency and outcomes.
The current emergency response involves multiple steps, from placing a call to dispatching PCR vehicles and ambulances, leading to delays in response due to manual coordination and fragmented processes. This cycle repeats for every incident, impacting overall efficiency and outcomes.
Inflection Point
Inflection Point
Inflection Point
Inflection Point
Inflection Point
Impact on Citizens:
The inefficiencies in emergency services create substantial risks for citizens, particularly in fast-paced urban areas where incidents like road accidents are frequent. Some significant issues uncovered through user research and interviews include:
Impact on Citizens:
The inefficiencies in emergency services create substantial risks for citizens, particularly in fast-paced urban areas where incidents like road accidents are frequent. Some significant issues uncovered through user research and interviews include:
Impact on Citizens:
The inefficiencies in emergency services create substantial risks for citizens, particularly in fast-paced urban areas where incidents like road accidents are frequent. Some significant issues uncovered through user research and interviews include:
Impact on Citizens:
The inefficiencies in emergency services create substantial risks for citizens, particularly in fast-paced urban areas where incidents like road accidents are frequent. Some significant issues uncovered through user research and interviews include:
Impact on Citizens:
The inefficiencies in emergency services create substantial risks for citizens, particularly in fast-paced urban areas where incidents like road accidents are frequent. Some significant issues uncovered through user research and interviews include:
Inconsistent Availability: Emergency resources, such as ambulances, are either insufficient or poorly distributed, leading to significant delays in reaching the scene.
Confusion during Emergencies: In moments of panic, citizens struggle to remember or find the correct emergency contact numbers, which delays the request for help.
Trust Issues: Due to previous experiences or widespread negative perceptions, many people doubt the responsiveness and effectiveness of emergency services.
Inadequate Incident Documentation: The current system lacks a standardized way to document incidents promptly, affecting legal procedures, insurance claims, and the delivery of justice.
Inconsistent Availability: Emergency resources, such as ambulances, are either insufficient or poorly distributed, leading to significant delays in reaching the scene.
Confusion during Emergencies: In moments of panic, citizens struggle to remember or find the correct emergency contact numbers, which delays the request for help.
Trust Issues: Due to previous experiences or widespread negative perceptions, many people doubt the responsiveness and effectiveness of emergency services.
Inadequate Incident Documentation: The current system lacks a standardized way to document incidents promptly, affecting legal procedures, insurance claims, and the delivery of justice.
Inconsistent Availability: Emergency resources, such as ambulances, are either insufficient or poorly distributed, leading to significant delays in reaching the scene.
Confusion during Emergencies: In moments of panic, citizens struggle to remember or find the correct emergency contact numbers, which delays the request for help.
Trust Issues: Due to previous experiences or widespread negative perceptions, many people doubt the responsiveness and effectiveness of emergency services.
Inadequate Incident Documentation: The current system lacks a standardized way to document incidents promptly, affecting legal procedures, insurance claims, and the delivery of justice.
Inconsistent Availability: Emergency resources, such as ambulances, are either insufficient or poorly distributed, leading to significant delays in reaching the scene.
Confusion during Emergencies: In moments of panic, citizens struggle to remember or find the correct emergency contact numbers, which delays the request for help.
Trust Issues: Due to previous experiences or widespread negative perceptions, many people doubt the responsiveness and effectiveness of emergency services.
Inadequate Incident Documentation: The current system lacks a standardized way to document incidents promptly, affecting legal procedures, insurance claims, and the delivery of justice.
Inconsistent Availability: Emergency resources, such as ambulances, are either insufficient or poorly distributed, leading to significant delays in reaching the scene.
Confusion during Emergencies: In moments of panic, citizens struggle to remember or find the correct emergency contact numbers, which delays the request for help.
Trust Issues: Due to previous experiences or widespread negative perceptions, many people doubt the responsiveness and effectiveness of emergency services.
Inadequate Incident Documentation: The current system lacks a standardized way to document incidents promptly, affecting legal procedures, insurance claims, and the delivery of justice.
User Insights
User Insights
User Insights
User Insights
User Insights
From user interviews and insights, several pain points emerged:
From user interviews and insights, several pain points emerged:
From user interviews and insights, several pain points emerged:
From user interviews and insights, several pain points emerged:
From user interviews and insights, several pain points emerged:
Amit, a 25-year-old consultant:
Amit once faced a severe delay in getting help after an accident late at night because he struggled to find assistance nearby. His family constantly worries about his safety due to his night shifts.
Payal, a 21-year-old student:
Payal’s parents often worry about her well-being since she lives away from home. During a minor accident, she experienced significant delays in getting emergency medical help.Spectator Experiences:
Witnesses of accidents often find themselves in a dilemma about whom to contact first. This confusion is compounded by the stress of the situation.
Amit, a 25-year-old consultant:
Amit once faced a severe delay in getting help after an accident late at night because he struggled to find assistance nearby. His family constantly worries about his safety due to his night shifts.
Payal, a 21-year-old student:
Payal’s parents often worry about her well-being since she lives away from home. During a minor accident, she experienced significant delays in getting emergency medical help.Spectator Experiences:
Witnesses of accidents often find themselves in a dilemma about whom to contact first. This confusion is compounded by the stress of the situation.
Amit, a 25-year-old consultant:
Amit once faced a severe delay in getting help after an accident late at night because he struggled to find assistance nearby. His family constantly worries about his safety due to his night shifts.
Payal, a 21-year-old student:
Payal’s parents often worry about her well-being since she lives away from home. During a minor accident, she experienced significant delays in getting emergency medical help.Spectator Experiences:
Witnesses of accidents often find themselves in a dilemma about whom to contact first. This confusion is compounded by the stress of the situation.
Amit, a 25-year-old consultant:
Amit once faced a severe delay in getting help after an accident late at night because he struggled to find assistance nearby. His family constantly worries about his safety due to his night shifts.
Payal, a 21-year-old student:
Payal’s parents often worry about her well-being since she lives away from home. During a minor accident, she experienced significant delays in getting emergency medical help.Spectator Experiences:
Witnesses of accidents often find themselves in a dilemma about whom to contact first. This confusion is compounded by the stress of the situation.
Amit, a 25-year-old consultant:
Amit once faced a severe delay in getting help after an accident late at night because he struggled to find assistance nearby. His family constantly worries about his safety due to his night shifts.
Payal, a 21-year-old student:
Payal’s parents often worry about her well-being since she lives away from home. During a minor accident, she experienced significant delays in getting emergency medical help.Spectator Experiences:
Witnesses of accidents often find themselves in a dilemma about whom to contact first. This confusion is compounded by the stress of the situation.
Rising Action
Rising Action
Rising Action
Rising Action
Rising Action
Current System Limitations and Failed Solutions:
While the 112 India app was launched in 2019 to address these issues, it still falls short in several areas:
Current System Limitations and Failed Solutions:
While the 112 India app was launched in 2019 to address these issues, it still falls short in several areas:
Current System Limitations and Failed Solutions:
While the 112 India app was launched in 2019 to address these issues, it still falls short in several areas:
Current System Limitations and Failed Solutions:
While the 112 India app was launched in 2019 to address these issues, it still falls short in several areas:
Current System Limitations and Failed Solutions:
While the 112 India app was launched in 2019 to address these issues, it still falls short in several areas:
Limited Public Awareness:
Many citizens are unaware of the app's existence or functionality, making it ineffective in emergency situations.
Telecommunication Reliance:
The current system heavily depends on traditional call-based communication, which can be slow and error-prone.Lack of Integration Across Services:
There is no centralized data system to seamlessly connect victims, emergency responders, and service providers like hospitals or police stations.Inconsistent User Experience:
The existing app’s interface does not cater to the urgent nature of emergency situations, resulting in a cumbersome and stressful experience for users.
Limited Public Awareness:
Many citizens are unaware of the app's existence or functionality, making it ineffective in emergency situations.
Telecommunication Reliance:
The current system heavily depends on traditional call-based communication, which can be slow and error-prone.Lack of Integration Across Services:
There is no centralized data system to seamlessly connect victims, emergency responders, and service providers like hospitals or police stations.Inconsistent User Experience:
The existing app’s interface does not cater to the urgent nature of emergency situations, resulting in a cumbersome and stressful experience for users.
Limited Public Awareness:
Many citizens are unaware of the app's existence or functionality, making it ineffective in emergency situations.
Telecommunication Reliance:
The current system heavily depends on traditional call-based communication, which can be slow and error-prone.Lack of Integration Across Services:
There is no centralized data system to seamlessly connect victims, emergency responders, and service providers like hospitals or police stations.Inconsistent User Experience:
The existing app’s interface does not cater to the urgent nature of emergency situations, resulting in a cumbersome and stressful experience for users.
Limited Public Awareness:
Many citizens are unaware of the app's existence or functionality, making it ineffective in emergency situations.
Telecommunication Reliance:
The current system heavily depends on traditional call-based communication, which can be slow and error-prone.Lack of Integration Across Services:
There is no centralized data system to seamlessly connect victims, emergency responders, and service providers like hospitals or police stations.Inconsistent User Experience:
The existing app’s interface does not cater to the urgent nature of emergency situations, resulting in a cumbersome and stressful experience for users.
Limited Public Awareness:
Many citizens are unaware of the app's existence or functionality, making it ineffective in emergency situations.
Telecommunication Reliance:
The current system heavily depends on traditional call-based communication, which can be slow and error-prone.Lack of Integration Across Services:
There is no centralized data system to seamlessly connect victims, emergency responders, and service providers like hospitals or police stations.Inconsistent User Experience:
The existing app’s interface does not cater to the urgent nature of emergency situations, resulting in a cumbersome and stressful experience for users.
Market Analysis
Market Analysis
Market Analysis
Market Analysis
Market Analysis
A market analysis revealed that although India has numerous emergency service apps, such as government-provided 108 for medical emergencies, these apps do not offer an all-encompassing platform. This gap presents an opportunity to create a solution that integrates different services (medical, police, fire) into a single system, offering users a seamless experience during emergencies.
A market analysis revealed that although India has numerous emergency service apps, such as government-provided 108 for medical emergencies, these apps do not offer an all-encompassing platform. This gap presents an opportunity to create a solution that integrates different services (medical, police, fire) into a single system, offering users a seamless experience during emergencies.
A market analysis revealed that although India has numerous emergency service apps, such as government-provided 108 for medical emergencies, these apps do not offer an all-encompassing platform. This gap presents an opportunity to create a solution that integrates different services (medical, police, fire) into a single system, offering users a seamless experience during emergencies.
A market analysis revealed that although India has numerous emergency service apps, such as government-provided 108 for medical emergencies, these apps do not offer an all-encompassing platform. This gap presents an opportunity to create a solution that integrates different services (medical, police, fire) into a single system, offering users a seamless experience during emergencies.
A market analysis revealed that although India has numerous emergency service apps, such as government-provided 108 for medical emergencies, these apps do not offer an all-encompassing platform. This gap presents an opportunity to create a solution that integrates different services (medical, police, fire) into a single system, offering users a seamless experience during emergencies.
Solution
Solution
Solution
Solution
Solution
The solution aims to create a digital platform that serves as a central hub for emergency services, addressing various user needs and pain points through a user-centric design. Key components of the solution include:
Unified Emergency Platform:
A mobile app that connects users directly with emergency services (police, medical, fire) via a single tap. The platform facilitates coordination between different agencies for a faster and more effective response.Quick SOS Feature:
The app includes a one-tap SOS button that sends out distress alerts to emergency services and pre-registered contacts, complete with geolocation data. This feature is accessible even from the lock screen for immediate use.Incident Reporting for Bystanders:
Spectators can easily report incidents by providing basic details and uploading pictures or videos if necessary, aiding emergency responders in understanding the situation better.Integrated Service Alerts:
The app offers a real-time alert system for emergency responders, displaying active incidents on a map and providing navigation guidance to the scene. This helps prioritize cases based on urgency.Emergency Data Recording:
The app supports detailed incident documentation, allowing emergency personnel to record key data on the spot. This data can be used for legal records, medical history, and insurance claims.Multilingual Interface and Accessibility:
The app supports multiple languages and accessibility features, catering to a diverse user base across different regions of India.
The solution aims to create a digital platform that serves as a central hub for emergency services, addressing various user needs and pain points through a user-centric design. Key components of the solution include:
Unified Emergency Platform:
A mobile app that connects users directly with emergency services (police, medical, fire) via a single tap. The platform facilitates coordination between different agencies for a faster and more effective response.Quick SOS Feature:
The app includes a one-tap SOS button that sends out distress alerts to emergency services and pre-registered contacts, complete with geolocation data. This feature is accessible even from the lock screen for immediate use.Incident Reporting for Bystanders:
Spectators can easily report incidents by providing basic details and uploading pictures or videos if necessary, aiding emergency responders in understanding the situation better.Integrated Service Alerts:
The app offers a real-time alert system for emergency responders, displaying active incidents on a map and providing navigation guidance to the scene. This helps prioritize cases based on urgency.Emergency Data Recording:
The app supports detailed incident documentation, allowing emergency personnel to record key data on the spot. This data can be used for legal records, medical history, and insurance claims.Multilingual Interface and Accessibility:
The app supports multiple languages and accessibility features, catering to a diverse user base across different regions of India.
The solution aims to create a digital platform that serves as a central hub for emergency services, addressing various user needs and pain points through a user-centric design. Key components of the solution include:
Unified Emergency Platform:
A mobile app that connects users directly with emergency services (police, medical, fire) via a single tap. The platform facilitates coordination between different agencies for a faster and more effective response.Quick SOS Feature:
The app includes a one-tap SOS button that sends out distress alerts to emergency services and pre-registered contacts, complete with geolocation data. This feature is accessible even from the lock screen for immediate use.Incident Reporting for Bystanders:
Spectators can easily report incidents by providing basic details and uploading pictures or videos if necessary, aiding emergency responders in understanding the situation better.Integrated Service Alerts:
The app offers a real-time alert system for emergency responders, displaying active incidents on a map and providing navigation guidance to the scene. This helps prioritize cases based on urgency.Emergency Data Recording:
The app supports detailed incident documentation, allowing emergency personnel to record key data on the spot. This data can be used for legal records, medical history, and insurance claims.Multilingual Interface and Accessibility:
The app supports multiple languages and accessibility features, catering to a diverse user base across different regions of India.
The solution aims to create a digital platform that serves as a central hub for emergency services, addressing various user needs and pain points through a user-centric design. Key components of the solution include:
Unified Emergency Platform:
A mobile app that connects users directly with emergency services (police, medical, fire) via a single tap. The platform facilitates coordination between different agencies for a faster and more effective response.Quick SOS Feature:
The app includes a one-tap SOS button that sends out distress alerts to emergency services and pre-registered contacts, complete with geolocation data. This feature is accessible even from the lock screen for immediate use.Incident Reporting for Bystanders:
Spectators can easily report incidents by providing basic details and uploading pictures or videos if necessary, aiding emergency responders in understanding the situation better.Integrated Service Alerts:
The app offers a real-time alert system for emergency responders, displaying active incidents on a map and providing navigation guidance to the scene. This helps prioritize cases based on urgency.Emergency Data Recording:
The app supports detailed incident documentation, allowing emergency personnel to record key data on the spot. This data can be used for legal records, medical history, and insurance claims.Multilingual Interface and Accessibility:
The app supports multiple languages and accessibility features, catering to a diverse user base across different regions of India.
The solution aims to create a digital platform that serves as a central hub for emergency services, addressing various user needs and pain points through a user-centric design. Key components of the solution include:
Unified Emergency Platform:
A mobile app that connects users directly with emergency services (police, medical, fire) via a single tap. The platform facilitates coordination between different agencies for a faster and more effective response.Quick SOS Feature:
The app includes a one-tap SOS button that sends out distress alerts to emergency services and pre-registered contacts, complete with geolocation data. This feature is accessible even from the lock screen for immediate use.Incident Reporting for Bystanders:
Spectators can easily report incidents by providing basic details and uploading pictures or videos if necessary, aiding emergency responders in understanding the situation better.Integrated Service Alerts:
The app offers a real-time alert system for emergency responders, displaying active incidents on a map and providing navigation guidance to the scene. This helps prioritize cases based on urgency.Emergency Data Recording:
The app supports detailed incident documentation, allowing emergency personnel to record key data on the spot. This data can be used for legal records, medical history, and insurance claims.Multilingual Interface and Accessibility:
The app supports multiple languages and accessibility features, catering to a diverse user base across different regions of India.