PROCESS HIGHLIGHTS
Design challenge and responsibilities overview
Challenge
Opportunity
Timeline
Disciplines
Responsibilities
Tools
BACKGROUND
Vision
The Process
1
Research
Identifying Problems
Desk Research
Market Analysis
2
Synthesis
Persona
System Mapping
3
Ideation
Developing a Solution
Wireframing
UI Design
Major Improvements
4
Final Designs
UI for Launch
5
Reflection
Future Scope
RESEARCH
Initial Problem Discovery
Impact on Citizens:
The inefficiencies in emergency services create substantial risks for citizens, particularly in fast-paced urban areas where incidents like road accidents are frequent. Some significant issues uncovered through user research and interviews include:
Inconsistent Availability: Emergency resources, such as ambulances, are either insufficient or poorly distributed, leading to significant delays in reaching the scene.
Confusion during Emergencies: In moments of panic, citizens struggle to remember or find the correct emergency contact numbers, which delays the request for help.
Trust Issues: Due to previous experiences or widespread negative perceptions, many people doubt the responsiveness and effectiveness of emergency services.
Inadequate Incident Documentation: The current system lacks a standardized way to document incidents promptly, affecting legal procedures, insurance claims, and the delivery of justice.
Project Brief
The objective is to create a unified digital platform that addresses these systemic challenges by making emergency services more accessible, reliable, and efficient.
RESEARCH
Desk Research
The desk research for the 112 Emergency App Project highlighted critical inefficiencies in India's emergency response system. The findings revealed high call volumes, delayed response times, and a lack of public awareness, all contributing to the unreliable perception of emergency services. By analyzing statistical data, it became clear that a centralized digital platform could significantly enhance accessibility, coordination, and efficiency in crisis situations.
Fragmentation of emergency numbers: With different numbers (100, 108, 102, etc.) for various services, the system becomes confusing during moments of panic.
Response delays: Slow response times exacerbate emergencies, affecting outcomes, especially in critical situations like road accidents.
Documentation issues: Insufficient record-keeping and incomplete incident reports make it challenging for victims to pursue justice and compensation.
Accident Data (India, 2019) –
India’s emergency response system faces critical challenges, including delayed assistance, lack of public awareness, and inefficient coordination between services. With heavy reliance on manual call handling and outdated dispatch methods, emergencies often result in confusion and slower response times. A streamlined.
Call Center Inefficiencies
India’s emergency response system faces significant inefficiencies, with high call volumes, delayed dispatch times, and manual data handling leading to miscommunication and slow response rates. The reliance on traditional call centers and radio-based coordination creates bottlenecks, increasing the risk of data loss and delayed assistance, especially in critical situations like road accidents.
Market Analysis
Solution
